Terms & Conditions
Welcome to Touchdown
Touchdown is your trusted partner for establishing your presence in Portugal! Operated by Raíz Incontornável, Advogados e Consultores Jurídicos, SP, LDA, by agreeing to our Terms & Conditions, you enter into an agreement between yourself, referred to as the “Client,” and Touchdown, referred to as the “Service Provider.” Each party may also be referred to individually as a “Party” and collectively as the “Parties.” Any individual who registers and applies for services at https://touchdown.us is deemed to have acknowledged and accepted our terms and conditions, including those regarding the use and processing of personal data.
1. Definitions
For the purposes of this Agreement, the following terms are defined:
Website: Refers to our online platform at https://touchdown.us.
Agreement: This Services and Consulting Agreement.
Start Date: The date this Agreement is accepted by the Client.
Company: Refers to the business entity that the Client may seek to establish in Portugal.
Platform: The online website managed by Touchdown where services are provided.
2. Service Provider’s Obligations
2.1. Touchdown will provide services (“Services”) as outlined in this Agreement (see Paragraph 4).
2.2. Touchdown is committed to maintaining clear and regular communication with the Client throughout the duration of this Agreement.
3. Client’s Obligations
3.1. The Client agrees to provide any necessary documents, information, and input promptly to facilitate the provision of Services.
3.2. The Client ensures their identity documents meet all specified requirements and are valid for service processing to commence.
4. Services
4.1. NIF Application
Touchdown will assist in applying for and obtaining a Portuguese taxpayer ID (Número de Identificação Fiscal or NIF) from the Tax and Customs Authority.
4.1.1. The Client confirms they have not previously possessed, applied for, or been assigned a NIF.
4.1.2. The Client agrees to notify Touchdown promptly if their NIF status changes or if any inaccuracies are identified.
4.1.3. Additional documentation may be required to verify compliance.
4.1.4. Fees for NIF assistance are non-refundable if a NIF has already been assigned to the Client.
4.1.5. Failure to provide requested information may result in termination of services.
4.2. NISS Application
Touchdown will assist in applying for a Portuguese social security number (Número de Identificação da Segurança Social or NISS).
4.2.1. The Client confirms they have not previously possessed a NISS.
4.2.2. Clients must inform Touchdown of any changes to their NISS status or corrections to submitted data.
4.2.3. Additional documentation may be required.
4.2.4. NISS assistance fees are non-refundable if a NISS has already been assigned.
4.2.5. Failure to meet requirements may result in termination of services.
4.3. Bank Account Opening
Touchdown will assist in applying for and opening a bank account in Portugal.
4.3.1. Service fees do not include initial deposits or monthly banking fees.
4.3.2. Refunds, if applicable, will be 50% of the service cost in case of a refusal by the bank.
4.3.3. Processing time is 3–4 weeks, depending on provided documentation but is not guaranteed.
4.3.4. Account opening cannot be guaranteed within specific timelines due to external factors beyond our control.
5. Verification Policy
5.1 Touchdown employs strict verification measures to ensure the integrity and security of our services:
5.1.1. Integrity Checks: Fraudulent patterns such as altered documents or inconsistencies will be investigated.
5.1.2. Identity Verification: Discrepancies in identification will pause service until verified.
5.1.3. Misuse Detection: Reuse of identity information in multiple profiles will result in service denial.
5.1.4. Fraud Screening: Clients flagged in fraud databases are ineligible for services.
5.1.5. Authenticity Assurance: Altered documents will lead to immediate denial.
5.1.6. Denied Service: Failure to pass verification will result in service refusal, with applicable fees retained.
5.1.7. Legal Compliance: Touchdown will fully cooperate with law enforcement to address fraud or other violations.
6. Duration, Charges, and Payment Terms
6.1. Duration: This Agreement remains effective from the Start Date until canceled with prior notice from the Client, requiring at least 30 days’ written notice to support@touchdown.us. All obligations for services rendered prior to termination must be fulfilled.
6.2. Charges: The Client agrees to pay all fees associated with the selected services, plus any applicable taxes or duties.
7. Refund Policy
7.1. Touchdown is released from liability for any failure or delay in the performance of obligations for services affected by a decision from the compliance department or relevant institution.
7.2. In cases where a refund is deemed necessary or appropriate, Touchdown will refund the Client the exact amount paid for the specific service in question, without any additional compensation or fees. By using our services, clients agree to this refund limitation and acknowledge they are not entitled to compensation beyond the original payment amount.
7.3. Refunds will be processed solely to the original payment method used by the Client.
8. Representations and Warranties
Each Party represents and warrants that, as of the Effective Date:
8.1. They possess all necessary legal authority to enter into this Agreement and fulfill their obligations under its terms.
8.2. This Agreement constitutes a valid and binding obligation enforceable under applicable law.
8.3. Services provided by the Service Provider will be conducted with complete functional and hierarchical independence concerning the Client.
8.4. Both Parties will comply with all applicable laws, rules, and regulations relevant to their obligations under this Agreement.
9. Compliance with Laws
The Parties agree to comply with all applicable laws, regulations, and governmental requirements in the performance of their obligations under this Agreement.
10. Confidentiality
10.1. The Client and Touchdown agree to keep confidential any information exchanged during the term of this Agreement, including business methods, costs, proprietary techniques, and other sensitive materials marked or identified as confidential. Disclosure is only permitted to representatives with a duty of confidentiality, including employees, attorneys, auditors, or subcontractors.
10.2. Each Party assumes responsibility for breaches of confidentiality by their representatives. Confidential information must not be disclosed to competitors or third parties under any circumstances during the Agreement and for two years after its termination. Both Parties will take reasonable precautions to prevent disclosure of such information.
11. Force Majeure
11.1. Neither Party shall be liable for delays or failures in performance caused by events beyond their reasonable control, including natural disasters, terrorism, civil unrest, labor disputes, or technological interruptions.
11.2. Affected Parties must notify the other within ten (10) days of any force majeure event and make reasonable efforts to resume performance as soon as possible.
11.3. If such events persist for more than sixty (60) days, either Party may terminate the Agreement unilaterally.
12. Contract Disputes and Applicable Law
12.1. The Parties will resolve disputes through negotiation wherever possible.
12.2. This Agreement is governed exclusively by the laws of Portugal.
12.3. If disputes cannot be resolved amicably, they will be settled in a court of law under Portuguese jurisdiction.
13. Final Provisions
13.1. By using the Platform, the Client agrees to these Terms of Service.
13.2. Touchdown reserves the right to collaborate with third parties to provide the services described in these Terms of Service.
13.3. Touchdown may modify these Terms at any time, in whole or in part, with prior notice via email or a notification on the website.